Major Canadian Bank

Revenue: $18.6B
Size: 40,000 Employees

Overview:

Replacement of Loan Origination Systems led to significant issues with employee adoption and customer experience. StereoLOGIC helped the bank to diagnose and resolve these issues in less than 6 months. Following this success the bank continued using StereoLOGIC for all ongoing releases.

Challenge:

• The bank had faced a challenge with a post-transformation stabilization
• Despite intensive testing and Branch Piloting of New Origination Platform, a number of errors and system delays arise in production
• Processes were not stabilized, and employees wasted time on workarounds and waited for system response which negatively impacted the customer experience

Solution:

StereoLOGIC provided the ability to:

• Proactively and precisely detect problems (errors, delays and usability issues) in production environment, when new releases come out
• Improve the quality of systems by identifying issues early
• Accelerate national implementation
• Significantly improve and accelerate Customer Services
• Improve employee satisfaction

Results:

• Mapped and measured all branch processes
• Accelerated Customer Services by 22.5%
• Reduced errors and delays by 95%
• $15MM annual operational savings