East West Bank.
Fraud Detection Unit, Non-Post Branch Validation.
PROCESS STANDARTIZATION PROJECT
Revenue: $700M
Size: 3,200 Employees
Assets: $ 50B
Size: 3,200 Employees
Assets: $ 50B
Overview:
Optimizing the work of inefficient Fraud Detection unit spending more time on distributing the work than on actually doing it.
Challenge:
- Inefficient work of reviewers in Fraud Detection unit
- Non-Post Branch Validation took too long
- Unknown Reviewer process
Solution:
During the first week with StereoLOGIC:- Revealed actual E2E process
- Visualized and compared operations of all Reviewers (including screenshots, apps, and data used in each operation)
- Measured the Time of each activity and the entire process
- Identified repetitive Non-Value Add Reviver activities
Results:
- Documented, improved and standardized process
- Determined 60% of FTE savings
More Success Stories
50%
on Cash Transaction Reporting with StereoLOGIC process discovery & mining.
4 weeks
reducing the process analysis and diagnostics time per process.
3x
Accelerated the bot development 3x from over 11 weeks to 4 weeks.
$15MM
and accelerated customer services by 22% using StereoLOGIC.
56%
while reducing operating costs by 30% and by 20% in errors...