Revenue: $18.6B
Size: 40,000 Employees
Size: 40,000 Employees
LARGE TRANSFORMATION PROJECT
OVERVIEW:
Replacement of Loan Origination Systems led to significant issues with employee adoption and customer experience. StereoLOGIC helped the bank to diagnose and resolve these issues in less than 6 months. Following this success the bank continued using StereoLOGIC for all ongoing releases.CHALLENGE:
- The bank had faced a challenge with a post-transformation stabilization
- Despite intensive testing and Branch Piloting of New Origination Platform, a number of errors and system delays arise in production
- Processes were not stabilized, and employees wasted time on workarounds and waited for system response which negatively impacted the customer experience
SOLUTION:
StereoLOGIC provided the ability to:- Proactively and precisely detect problems (errors, delays and usability issues) in production environment, when new releases come out
- Improve the quality of systems by identifying issues early
- Accelerate national implementation
- Significantly improve and accelerate Customer Services
- Improve employee satisfaction
RESULTS:
- Mapped and measured all branch processes
- Accelerated Customer Services by 22.5%
- Reduced errors and delays by 95%
- $15MM annual operational savings