StereoLOGIC
CASE STUDY
Major Canadian Bank
saves $15MM annually and accelerates customer services by 22% using StereoLOGIC

BOOK A DEMO

22.5%

Acceleration of Customer Services


$15MM

Annual Operational Cost Savings


95%

Reduction in errors and delays


“StereoLOGIC enables us to see what’s actually going on in production“
Sr. Director,
Technology and Operations
Revenue: $18.6B
Size: 40,000 Employees
LARGE TRANSFORMATION PROJECT

OVERVIEW:

Replacement of Loan Origination Systems led to significant issues with employee adoption and customer experience. StereoLOGIC helped the bank to diagnose and resolve these issues in less than 6 months. Following this success the bank continued using StereoLOGIC for all ongoing releases.

CHALLENGE:

  • The bank had faced a challenge with a post-transformation stabilization
  • Despite intensive testing and Branch Piloting of New Origination Platform, a number of errors and system delays arise in production
  • Processes were not stabilized, and employees wasted time on workarounds and waited for system response which negatively impacted the customer experience

SOLUTION:

StereoLOGIC provided the ability to:
  • Proactively and precisely detect problems (errors, delays and usability issues) in production environment, when new releases come out
  • Improve the quality of systems by identifying issues early
  • Accelerate national implementation
  • Significantly improve and accelerate Customer Services
  • Improve employee satisfaction

RESULTS:

  • Mapped and measured all branch processes
  • Accelerated Customer Services by 22.5%
  • Reduced errors and delays by 95%
  • $15MM annual operational savings
TEXAS LIFE INSURANCE COMPANY, USA
saves over 35% of FTE by optimizing Billing, Case Implementation and Customer Service processes.
One of 100 Best US Banks
achieves over 50% savings on Cash Transaction Reporting with StereoLOGIC process discovery & mining.
Pitney Bowes Inc., USA
cuts customer response time by 56% while reducing operating costs by 30%.